Terms & Conditions

Terms & Conditions

Access to and use of this site is provided by Destination Bristol for the Bristol & Bath Cultural Destinations Project subject to the following Terms and Conditions.

Use of this site constitutes your acceptance of these Terms and Conditions, which take effect when you first use this site. The Bristol & Bath Cultural Destinations Project reserves the right to change these terms and conditions at any time by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

Whilst the Bristol & Bath Cultural Destinations Project endeavours to ensure that the information on this site is correct, no warranty, expressed or implied, is given as to its accuracy and the Bristol & Bath Cultural Destinations Project does not accept any liability for error or omission.

Part of this site contains materials submitted to the Bristol & Bath Cultural Destinations Project by third parties. Opinions expressed within such materials do not necessarily represent the opinions of the Bristol & Bath Cultural Destinations Project. Third parties are responsible for ensuring that materials submitted for inclusion on this site complies with national and relevant foreign law. The Bristol & Bath Cultural Destinations Project cannot guarantee the accuracy of this material and hereby expressly disclaims any responsibility for error, omission or inaccuracy in the material, misinterpretation and any all loss, disappointment, negligence or damage caused by reliance on the material contained on this site or any failure or alleged failure in the delivery of the services referred to herein, or in event of the bankruptcy, liquidation or cessation of trade of any company, individual or firm referred to herein. Confirmation of the accuracy and currency in the information should be sought from the establishments concerned.

The Bristol & Bath Cultural Destinations Project shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

The Bristol & Bath Cultural Destinations Project accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an ‘as is’ basis with no warranty, express or implied, for the information provided within them. By accessing any part of this site, you should be deemed to have accepted these Terms in full.

These Terms shall be governed by and construed in accordance with English law.

Copyright Notice

Unless otherwise stated, the copyright and any other rights in all material on this site are owned by Destination Bristol on behalf of the Bristol & Bath Cultural Destinations Project.
You are permitted to print and download extracts from this site on the following basis:

Any rights not expressly granted in these Terms are reserved.

Privacy

Data Protection. Under the Data Protection Act, we have a legal duty to protect any personal information we collect from you.

Privacy Policy (updated 23rd May 2018)

Bristol and Bath Cultural Destinations, which leads, among other projects, Residents Weekend, is committed to ensuring that your privacy is protected. We understand that your personal information and privacy is important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes.

We comply with the Data Protection Act 1998, the Privacy and Electronic Communications Regulations (PECR) and the new General Data Protection Regulations (GDPR) 2018.

This policy explains how we use the information we collect about you. By submitting your information, you consent to the use of that information as set out in this policy.

Revising the Policy

We might make changes and adjustments to this Privacy Policy and will indicate at the top of this page when there has been a revision. Please check regularly for any updates as your continued use of the services indicates your agreement with any changes we make.

Use and Storage of Your Information

Our Responsibilities

We will only collect and retain relevant and essential data.
We will store your information safely and securely, protecting it from loss, misuse, unauthorised access and disclosure.
We will ensure that appropriate technical measures are in place to protect personal data.
We will destroy your information securely.
We will work hard to keep your personal data up to date.
We will comply fully with our obligations under the General Data Protection Regulation (GDPR), which comes into force in the UK in May 2018.

Information Collected When Using the below Websites:

bbresweekend.co.uk
bathbristol.com

We collect certain personal information about you if you provide your details when using the website; through our registration form for Residents Weekend.
If you visit the website but do not provide your details as above, we do not collect any personal information about you through the website, although we may track your use of the website using cookies.

Cookies are small anonymous text files that are placed on your computer by websites that you visit. We use Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us analyse data about webpage usage and improve our website in order to tailor it to user needs.

Most web browsers allow some control of most cookies through the browser settings. Cookies can be disabled on your computer, but this may limit the experience that our website is able to offer. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout

Registering on a Mailing List

We use Mailchimp (a third-party service) for our Residents Weekend mailing list. Please review their terms and conditions and Privacy Policy.
When registering on a mailing list for Residents Weekend, we ask you to provide your name, email address and postcode.
We use this information to tell you about upcoming events and to provide you with news and information about Residents Weekend and to also know that you are a local residents to be eligible for the cultural offers available through our site.
We may also use your personal information to inform you by email of other events or activities run by B&BCD or which we are facilitating or supporting or otherwise involved. We do not pass on your personal information to third-party companies.
Individuals can unsubscribe at any time from our marketing communications by clicking the unsubscribe link included on every e-newsletter.

Using Website Forms

When you get in touch via the contact forms on the website, we ask you to provide your name, email address and postcode.
We use this information to register you as a local resident who would like to hear about cultural offers available. We do not pass on your personal information to third-party companies unless it is required to solve your enquiry and will ask your permission before we do so.
We delete each form entry after two months.

Booking Tickets on Eventbrite

Bristol and Bath Cultural Destinations does not have its own box office to sell tickets and uses Eventbrite (a third-party service) for events that take place through our activities.
Please note that Eventbrite is a third-party service that is not owned or managed by Bristol and Bath Cultural Destinations. You should also review Eventbrite’s terms and conditions and privacy policy as we do not accept any responsibility or liability for the policies:
Eventbrite terms and conditions

Eventbrite Privacy Policy

At the time of booking all users of Eventbrite must confirm that they accept the Eventbrite terms and conditions and Privacy Policy. Additionally, they must agree to their details being shared with the Event Organiser and venuw where the event is being held (Bristol and Bath Cultural Destinations and corresponding venue). Customers who do not agree to the terms are advised not to proceed with their booking. If you wish to attend one of our events but do not wish to use Eventbrite to book a place, please contact us.
When you book tickets on Eventbrite, we ask that you provide your name, postcode and email address for all bookings. A few events may ask for your address if tickets are to be posted and both Bristol and Bath Cultural Destinations and the venue in question do not hold your postal address after the event.

We also use the information to manage the event or activity for which you have booked tickets (we never take financial transactions so no bank details are required), e.g. to produce an attendance list, to email to give you important information about the events you have booked or to tell you about any changes.

We also use this information for internal analysis, e.g. to examine our audience development and reach. This statistical data is anonymised and is stored securely in electronic format only.

Your data is always held securely. Access to customer information is strictly controlled and the Eventbrite account can only be accessed by people who need to do their job – it is only made visible to members of staff who have a reason to work with it.

The only data we will retain anonymised statistical data.

Booking tickets through Venue Box Offices

Some Bristol and Bath Cultural Destinations events are hosted at venues with their own designated box offices.
This will be made clear at time of booking.
The transaction is with that venue/company and we ask you to review their terms and conditions before booking as we do not accept responsibility or liability for their policies.

Audience Surveys

We use Survey Monkey, a third-party service, to collect audience data that is required by our funders.
Completing a survey is optional. A secure link to a survey (over a SSL encrypted connection) is included in an message to Eventbrite bookers after an event. This is sent through Eventbrite so that bookers email addresses are not downloaded and remain secure.
In the message we explain the reason for the survey, that responses are collected anonymously and we do not track IP addresses.
We also refer to Survey Monkey’s Privacy Policy.
All questions within the survey are optional.

Sharing of Your Information

We do not sell your information. We do not share the information that is provided to us except:

With third party service providers, such as hosting providers or an email service provider, who provide services to us so that we are able to fulfil our obligations to you or, where we are able to send you marketing information, to do so.
If we have a legal obligation to disclose your information (for example, if a court orders us to).
To opt out of marketing or other communications from another organisation, please get in touch with them directly. They should always provide instructions for opting out in any marketing or other communications you receive.
If we run an event in partnership with another named organisation (e.g. a venue) we will also share information to enable it to report to its funders and inform its audience development strategy. Any data shared for these purposes will be in an anonymised and aggregated form.
If another company buys our company, or if we go insolvent, or if we merge with another company, the company that receives your information will protect the information in the same way we do. If we transfer our obligations under our terms of use to another company, this may mean that we need to transfer your personal data to that company. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end your contract with us within 30 days and if you do so, we will not transfer your data to that company.

Other Websites and their Privacy Policies

Bbresweekend.co.uk and bathbristol.com websites may contain links to external websites managed and maintained by external companies. We are not responsible for the privacy practices, cookie policies or the content of such websites or of other third parties.

How Long Do We Keep Your Personal Information?

We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements or until you ask us to delete your personal data, in accordance with your rights below. We will regularly assess the personal data that we hold to determine its relevance and destroy your personal data if we no longer require it or no longer provide any services to you.

Your Rights

You have a number of rights in relation to your personal data. These include the right to:

• Find out how we process your personal data
• Request that your personal data is corrected if you believe it is incorrect or inaccurate
• Obtain restriction on our, or object to, processing of your personal data
• Ask us not to process your personal data for our own marketing purposes
• Withdraw your consent to our processing of your personal data
• Obtain a copy of your personal information which we hold about you. We will take steps to Verify your identity before responding to your request and will respond as soon as possible and in any event within a month.

Destination Bristol is the data controller for this web site and does not capture and store any personal information about individuals who access this website, except where you voluntarily choose to give us your personal details via email, or by using an electronic form, or enquiring about any of our services. In these circumstances, any personal information you supply will only be used to provide the information or service you have requested. Personal information is not disclosed to third parties unless this is indicated on the web page and / or relevant form at the point of collecting information from you, or as required by law.

Security. Please note that unless encrypted, email messages sent via the internet may not be secure and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send.

Subscription. Our e-newsletter subscriptions are supported by Mailchimp, and the data is held on US servers and subject to US data-protection laws. Mailchimp doesn’t use or resell the data it holds on our behalf. You can read more about their privacy policies here.

Statistical data. We automatically collect statistical data about usage patterns on our website. This information is not used to identify any individual. It is only collected to provide us with an understanding of the areas of interest on our site and kept only for as long as required for this purpose. The website uses Google Analytics to collect statistical data – please visit Google Analytics Terms Of Service for full details.

Use of cookies. We use cookies on this site in order to collect data to help it improve its information delivery. A cookie is a text file that identifies your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. We do not use cookies to collect any personal information about you.

Links to external sites. bbresweekend.co.uk contains links to other external sites, and we are not responsible for the accessibility or content of these.

Changes to this privacy policy. If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect.

Contact us If you would like to exercise any of your rights outlined in this policy or have any questions about the way in which Bristol and Bath Cultural Destinations handles your personal data, please contact Martin Pople – bandbcd@gmail.com who is responsible for data protection.

The contact for Data Protection and Freedom of Information matters is:

Destination Bristol
53 Queen Square
Bristol
BS1 4LH
web@destinationbristol.co.uk

Requests to access data collected by this web site may also be made to this person. If you remain dissatisfied after raising an issue about this policy and / or a request to access personal information collected from you on this site, you may also contact:

The Information Commissioner
Wycliffe House
Water Lane
WILMSLOW
Cheshire
SK9 5AF
email: data@dataprotection.gov.uk
website: Information Commissioner